Spin123 Terms & Conditions – Platform Usage Terms for Malaysia

In this Terms & Conditions document, the following words and phrases carry the meanings as defined below:

• "Spin123" or "Platform" – refers to the spin123.best website and all services provided under the spin123 brand, including Sports Betting, online casino, Virtual Sports, and E-Sports.
• "Member" or "User" – an individual who has registered and holds an active account with spin123.
• "Account" – a personal account registered by the Member on the spin123 platform using valid personal information.
• "Funds" – the MYR balance held in a member's spin123 account at any given time.
• "Bonus" – additional credits, free spins or other benefits granted by spin123 to members through promotional programmes offered from time to time.
• "Rollover" or "Wagering Requirement" – the minimum wagering amount a member must complete before bonus funds can be converted into withdrawable cash.
• "Online Betting" – any betting or gaming activity conducted on the spin123 platform using real money.

Any technical or legal terms not defined in this section carry their usual meaning as understood in the online gambling industry, unless the context requires otherwise.

To be eligible to register and use the spin123 platform, you must meet all of the following requirements without exception:

• Must be at least 18 years old at the time of registration. Spin123 reserves the right to request proof of age at any time.
• An individual private individual – companies, corporate entities, or non-individual entities are not permitted to register a player account.
• Register using accurate and truthful personal information – your full name, an active Malaysian phone number and a valid email address.
• Not an employee, contractor, supplier, or immediate family member of a spin123 employee or any company directly affiliated with the platform's operations.
• Has never been subject to a self-exclusion from spin123 or any other online betting platform that partners with spin123.

Spin123 reserves the right to decline any registration application or suspend an existing account where there is reasonable cause to believe that eligibility requirements have not been met. spin123's decision in such matters is final.

Each individual is only permitted to hold one (1) active account at spin123 at any time. Registering more than one account — whether under your own name, another person's name, false information or any combination of different details — is a serious violation of spin123's terms.

You are fully responsible for:

• Keeping credentials confidential username and password your spin123 account. Do not share your login details with anyone.
• Ensuring that all activity carried out under your account is done with your knowledge and consent.
• Notify spin123 immediately if you suspect your account has been accessed without your authorisation, via live chat support or by emailing support@spin123.best.
• Keeping your personal information on the platform up to date should there be any changes, particularly your phone number and email address.

Spin123 is not liable for any losses arising from unauthorised access resulting from a member's own failure to keep their login credentials confidential. That said, we operate a 24/7 unusual activity detection system to help protect your account.

Spin123 accepts deposits via the following Malaysian payment methods only:

• Touch 'n Go eWallet
• GrabPay
• DuitNow (including DuitNow QR and DuitNow Transfer)
• Boost eWallet
• ShopeePay
• FPX – Online banking via Maybank2u, CIMB Clicks and other local Malaysian banks

Deposit conditions that must be observed:

• The minimum deposit is RM 20 per transaction.
• All deposits must come from legitimate sources and must not be derived from illegal activities.
• Deposited funds must belong to the member – depositing via another person's e-wallet or bank account without their authorisation is strictly prohibited.
• Spin123 does not charge any processing fees for deposits. However, your e-wallet provider or bank may impose their own charges, which are beyond spin123's control.
• Deposits that have not been processed within 10 minutes should be reported to the spin123 support team along with proof of the transaction.

Spin123 members are entitled to withdraw eligible funds from their account at any time, subject to the following conditions:

• The minimum withdrawal amount is RM 50 per application.
• Withdrawals may only be made to the same payment method used for the deposit – or to a bank account or e-wallet registered in the verified member's own name.
• Any outstanding bonus rollover requirements will prevent withdrawal of that portion of bonus funds until the requirements are met.
• Spin123 will endeavour to process all valid withdrawal requests within 5–15 minutes for e-wallets and 15–60 minutes for bank transfers during normal operating hours.
• Spin123 does not charge any withdrawal fees. Any fees imposed by your bank or e-wallet provider are the member's own responsibility.
• Withdrawals may take longer when additional verification is required or during periods of high demand.

Spin123 reserves the right to suspend or withhold withdrawals where there is reasonable suspicion of fraudulent activity, money laundering, or a breach of terms, pending the outcome of an investigation. Members will be notified of any suspension and the reason for it within a reasonable timeframe.

Spin123 offers a range of bonuses and promotions for both new and existing members. All bonuses are subject to specific terms and conditions that must be read and understood before any claim is made. Lack of familiarity with bonus terms cannot be used as grounds for a withdrawal appeal.

General conditions applicable to all spin123 bonuses:

• Welcome bonus requires 10x rollover the combined deposit and bonus amount within 30 days from the date of claim.
• Only one bonus claim per promotion per member, account, phone number, IP address or device.
• Betting strategies or methods identified as bonus abuse — such as two-way betting (hedging) to fulfil rollover requirements — are strictly prohibited.
• Spin123 reserves the right to void bonuses and associated winnings if bonus abuse is detected.
• Bonuses are non-transferable and may not be gifted to other members.
• Spin123 reserves the right to modify, suspend, or cancel any promotion with reasonable notice to affected members.

The spin123 Sports Betting section covers more than 30 sports, including football (EPL, Malaysia Super League, UEFA Champions League), badminton (Thomas Cup, Malaysia Open, BWF World Tour), cricket (IPL, Asia Cup), tennis (Grand Slam), basketball (NBA), and more.

Terms applicable to Sports Betting on spin123:

• All bets are final once confirmed by the spin123 system. No cancellations are permitted after confirmation, except in cases of proven technical error on the part of spin123.
• The odds displayed are those at the time the bet is confirmed. Any odds changes after confirmation do not affect bets that have already been accepted.
• If a match is suspended and does not resume within 12 hours, all pre-match bets will be voided and funds returned in full to the member's account.
• Football bet results are based on 90 minutes of play only, unless a specific market states otherwise (such as tournament winner markets or outcomes after extra time/penalties).
• Spin123 reserves the right to void, suspend, or adjust bets placed at odds affected by technical errors, false information, or other legitimate exceptional circumstances.
• Accumulator bets are permitted, subject to the maximum stake limits set for each sports category.

The spin123 platform offers over 500 online casino titles including slots, live baccarat, roulette, blackjack, sic bo, and poker, provided by internationally licensed suppliers such as Pragmatic Play, Evolution Gaming, PG Soft, and Microgaming.

• All slots and table games operate on a Random Number Generator (RNG) system that has been independently audited and certified by a third-party audit body.
• The RTP (Return to Player) values displayed for each game are theoretical figures based on data provided by the game supplier, calculated across millions of rounds. Actual individual results may vary.
• Live Casino games feature real human dealers using physical cards, dice, or wheels – no RNG is involved in this category.
• Winnings from casino games funded by a bonus are subject to the applicable rollover requirements.
• Any technical failure during gameplay (internet disruption, server outage) will be resolved based on the last recorded state saved in spin123's system. spin123's decision in such matters is final.

The spin123 Virtual Sports section offers betting on computer-generated virtual sports matches running continuously 24/7. The E-Sports section covers betting on professional e-sports tournaments including Mobile Legends, Dota 2, Valorant, CS2 and more.

• All Virtual Sports match results are generated entirely by an independently audited RNG. Spin123 has no control over Virtual Sports match outcomes.
• Virtual Sports betting closes immediately once the match animation begins. No bets are accepted after this point.
• For E-Sports, results are based on the official outcome announced by the relevant tournament organiser. Any result disputes raised by teams or players do not affect the settlement of bets at spin123.
• E-Sports matches that are postponed, cancelled or awarded as a walkover will be settled in accordance with the specific settlement rules stated in the spin123 E-Sports betting terms.

The following activities are strictly prohibited on the spin123 platform and may result in immediate account suspension or closure without any refund:

• Identity fraud – registering using another person's name, information or documents without their consent.
• Money laundering – using the spin123 platform as a channel to launder money or conceal the source of illicit funds.
• Bonus abuse – registering multiple accounts, sharing accounts, or using betting strategies specifically designed to exploit bonuses without genuine risk.
• Use of bots or automated software – using any software, script or automated tool to access, analyse or place bets on the spin123 platform.
• Hacking and technical interference – any attempt to hack, disrupt or manipulate spin123's systems.
• Collusion – colluding with other members in multiplayer games to gain an unfair advantage.
• Uploading false information or fraudulent documents – submitting identity verification documents that are false or have been altered.

Spin123 reserves the right to suspend or close any account for reasonable cause, including but not limited to:

• Violation of any terms set out in this document.
• Any activity that raises reasonable suspicion of fraud, money laundering or a security threat.
• Requests from law enforcement agencies or relevant authorities.
• Account closure requested by the member for responsible gambling reasons.

If an account is suspended pending investigation, the funds within that account will be frozen until the investigation is concluded. Should the investigation find no breach, funds will be returned along with any applicable interest. If a breach is established, spin123 reserves the right to confiscate all or part of the funds, depending on the severity of the violation.

If you have any dispute relating to your account, bets, winnings or spin123 services, please follow the procedure below:

• Step 1: Contact the spin123 support team via Live Chat within the platform or email support@spin123.best. Please provide full details of your dispute, including the bet reference number, date and time of the incident, and any relevant evidence.
• Step 2: Our support team will review all complaints within 3–5 business days and provide an initial response.
• Step 3: If you are not satisfied with the initial decision, you may request a further review by emailing us at the same address with "Formal Appeal" stated in the subject line.

Spin123's decision on any dispute is final. spin123 will always strive to resolve every complaint fairly, transparently and within a reasonable timeframe. We value the trust our members place in us and will not seek to avoid legitimate responsibility.

The spin123 platform is provided on an "as-is" basis. While we make every effort to ensure a stable, efficient, and secure service, we cannot guarantee that the platform will be entirely free from technical disruptions, system failures, or events beyond our reasonable control.

• Spin123 is not liable for any losses arising from service interruptions beyond our control, including user-side internet connectivity issues, third-party game provider server outages, or force majeure events.
• Spin123 makes no guarantee that betting activity will result in profit. Betting and gaming carry financial risk that members must bear entirely on their own.
• Third-party game providers such as Pragmatic Play, Evolution Gaming and others operate under their own terms. Spin123 acts as an intermediary platform and is not responsible for outcomes generated by those providers' systems, provided their systems are audited and licensed.

Spin123 reserves the right to amend, update or replace any part of these Terms & Conditions at any time with reasonable notice to members. Amendments take effect on the date stated in the notice.

Members will be notified of any changes to the terms via:

• In-platform notice on spin123 upon login
• Email to the address registered on the account
• Updating the "Last Updated" date at the top of this document

Continued use of the spin123 platform after the effective date of any amendments constitutes acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account and withdraw all your funds before the amendments take effect.

If you have any questions, concerns or feedback regarding these spin123 Terms & Conditions, please reach out to our team through the following channels:

• Live Chat: Available 24/7 within the spin123 platform – the fastest way to get immediate assistance.
• Email: support@spin123.best – for detailed enquiries requiring supporting documents or written clarification.

The spin123 support team communicates in Bahasa Malaysia and has a full understanding of the Malaysian context. We are committed to responding to every enquiry honestly, clearly and within a reasonable timeframe.